Shipping policy

SHIPPING POLICY

NUMYX (Pty) Ltd.
Trading as NUMYX Beauty Vault
Website: www.numyx.store

Last Updated: March 30, 2026

1. Overview

NUMYX Beauty Vault delivers professional haircare and nail care products nationwide across South Africa.

We partner with reputable courier providers to ensure reliable and timely delivery.

2. Delivery Areas

We deliver to:

  • Major cities
  • Regional areas
  • Most residential and business addresses within South Africa

If your area is considered remote, additional delivery time may apply.

3. Order Processing Time

Orders are processed within:

1–2 business days

Processing includes:

  • Payment verification
  • Order preparation
  • Dispatch to courier

Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframes

Estimated delivery times:

  • Major cities: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote areas: 3–7 business days

Important:

Delivery times are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High-demand periods

5. Shipping Fees

Shipping is calculated as follows:

Standard Delivery:

Flat rate: R150

Free Shipping:

Free delivery is available on orders above:

R999 

Notes:

  • Shipping fees are calculated at checkout
  • Promotions may include free shipping offers

6. Order Tracking

Once your order is dispatched:

  • You will receive a tracking number via email or SMS
  • You can track your order directly with the courier

7. Delivery Requirements

  • A valid delivery address must be provided
  • Someone must be available to receive the parcel

If delivery fails:

  • The courier may attempt redelivery
  • Additional charges may apply

8. Incorrect Address Information

NUMYX is not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses
  • Incorrect contact details

Customers are responsible for ensuring all information is accurate at checkout.

9. Delays

While we aim for timely delivery, NUMYX is not liable for delays caused by:

  • Courier service disruptions
  • External events beyond our control

10. Damaged or Missing Items

If your order arrives:

  • Damaged, or
  • Incomplete

You must notify us within 48 hours of delivery.

Contact:

Email: commerce@numyx.store

Include:

  • Order number
  • Photos of packaging and product
  • Description of the issue

11. Delivery Confirmation

Delivery is considered complete when:

  • The parcel is delivered to the address provided
  • Signed for by the recipient or accepted at the premises

NUMYX is not liable for loss after confirmed delivery.

12. Risk & Ownership

Risk passes to the customer upon delivery.

Ownership of goods remains with NUMYX until full payment has been received.

13. International Shipping

Currently, NUMYX Beauty Vault ships within South Africa only.

14. Contact Information

Customer Support: commerce@numyx.store
Location: Johannesburg, South Africa

15. Google Merchant Center Summary

  • Delivery Area: South Africa
  • Processing Time: 1–2 business days
  • Delivery Time: 1–5 business days 
  • Shipping Cost: R160
  • Free Shipping Threshold: R999